What is a customer review?
A customer review is feedback from a customer about a product, service, or their overall experience with a company. It can be in the form of a written review, star rating, or verbal feedback.
1. Collect feedback:
Customers can provide reviews through various channels, such as online platforms, surveys, or direct interaction.
2. Analyze:
The feedback is reviewed to identify trends, strengths, and areas for improvement.
3. Take action:
Based on the review, businesses can implement changes, resolve issues, or enhance positive experiences further.